Small Print

Here at live@pool ltd, we aim to provide a personalised service where you actually 'speak' via e-mail to human beings, so we don't operate online booking forms etc. but this does not affect your rights. In accordance with the UK Office Of Fair Trading, please find detailed below our conditions of trading and other legal stuff...

HOW TO BOOK

To book a tour, simply e-mail Jackie with your request. We usually get back to you within the same day (UK time) and are proud of our quick response times. Contact details are.. Jackie Spencer live@pooltours.com. Call 07990-761478 (International +44 7990-761478)

PAYMENT & FINANCIAL SECURITY

Credit Card payments can be accepted via PayPal

Cheques in £ Sterling & drawn on a British Bank & sent to J. Spencer, 92 Trevor Road, Liverpool L9 8DZ.

Bank transfers in £Sterling--but please note--We will not be responsible for ANY supplementary bank charges.

We will provide bank details as required. In accordance with UK Package travel regulations, all customer payments are held in a trust fund until the services are provided.

CONFIRMATION OF ORDER Tours will be confirmed by e-mail upon receipt of credit card full payment. As well as payment we will also require a start time & meeting place.

CANCELLED TOURS Cancellation Charges in usual circumstances:-
Up to 14 days in advance--Taxi/INTX tours -£20 per tour
With 14 days of tour date--100% charge.
We do however try to be flexible and MAY be able to reschedule your tour without incurring charges.
We strongly advise that you take out cancellation insurance cover to cover unforeseen circumstances.
Any refunds due will be returned within 30 days of cancellation.
MISSED/LATE DEPARTURES
In the event of problems with public transport, as long as you keep us informed about your flight numbers/train times etc., then we will always check for delays, and endeavour to meet your group at the later time. We will also supply you with the mobile telephone number of your guide in case of problems. Live@pool ltd. Can not be held responsible for any delays. And may have to adjust your tour duration accordingly. Although we always try to be flexible, our contract is solely for the meeting time & tour duration confirmed.

COMPLAINTS

Live@pool tours are extremely proud of the services we offer, and operate to a self-imposed high standard. If however you are not satisfied with the services or good we have provided, then please contact customer services department Via e-mail, or write to us at 92 Trevor Road, Liverpool L9 8DZ. UK. Or call 0151-330-0844 (international +44 151-330-0844). Complaints will be acknowledged with 5 days of receipt.

We never share customer details with any third party. Transactions via our customers & ourselves are completely private. We will occasionally send information about our own services via e-mail. We hope that this does not offend, and invite you to contact us & ask to be removed from our mailing list.

RECOMMENDATIONS

Please take a look at our guestbook for recommendations from past customers. Some invite you to e-mail them personally. We know that several chat-rooms, notably those run by Beatle fans will highly recommend our services. Please feel free to leave your own comments on our guestbook.

COMPANY PROFILE

Jackie Spencer, Blue Badge Beatleguide operates as a sole trader under the name Liverpool Tours.

EXTERNAL WEBSITES Links to external sites are provided in good faith, Live@pool tours will not be help responsible for reservations or information provided by external sites.